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Cancellation & returns
To offer complete peace of mind while ordering at Curae Health, customer can return all items ordered through the website – www.curaehealth.in, adhering to the following conditions.
‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the website – www.curaehealth.in.
Customer can cancel the order for the product by mailing at email@example.com till the order is not shipped. Orders once shipped cannot be cancelled, then it has to go through the return procedure.
PERIOD OF VALIDITY FOR RETURN
If the customer wants to return the products ordered, they would have to write a mail with the subject “Product Return” at firstname.lastname@example.org within 10 days of the receipt of products by the courier company with the reason why the customer wants to return the products.
They would have to mention the reason for cancelling the order.
If the products have not been dispatched by the company till the “Product Cancellation” mail is received, then the company will confirm the customer within 3 days of receipt of mail confirming the cancellation.
Then the refund will be initiated to the bank and the refund will be made within 10 days of confirmation of cancellation by the company.
ELEGIBILITY FOR RETURN
To be eligible for a return
The items must be unused
The Box packaging should be intact
The Blisters/Bottle seal should not be broken
The products should not have been tampered
Original invoice is mandatory to be returned with the consignment
In case the Product(s) returned by the customer does not fulfill the above conditions then the company will not be liable for the return of products.